Account and Progress
Update on the Technical Issue Affecting Account Restoration
We've identified a persistent issue that's affecting our ability to manually restore accounts through customer support, specifically impacti...
How is my data saved?
Data storage on iOS devicesJetpack Joyride saves your game progress using iCloud, ensuring that your in-game achievements, levels completed,...
How to recover lost Data?
Recovering lost data on iOS devicesIf you have previously backed up your iOS device with iCloud, you can restore your entire device to a pre...
How to transfer Data?
Data transfer on iOS devicesTransferring your Jetpack Joyride game progress between iOS devices is facilitated by iCloud, ensuring a smooth ...
I want to connect to facebook!
Initially, Jetpack Joyride utilized Bricknet, Halfbrick's proprietary server, for storing game data. In 2015, we introduced integration with...
I keep seeing "Cloud Save Failed" popup!
If you are seeing a popup labelled "Cloud backup failed" appear at the top of the game's screen, this is an indication that your device is n...
Can I play the game offline?
Yes, the game does offer offline play, allowing you to enjoy the adventure even without an internet connection. However, please keep in mind...
Can I transfer my Jetpack Joyride data to Jetpack Joyride+ on Apple Arcade?
As these are different apps, no data can be shared between them. If you make a purchase in one, we cannot copy it to the other.
I want to reset my game and start again!
AndroidYou should be able to reset your data by deleting your backup in Google Play Games. Here's some more info on it: https://support.goog...
Can I change my username?
With the new system in place, we regret to inform you that usernames and profile pictures cannot be edited. The game now operates under a un...
Terms of Service
By playing Jetpack Joyride, you agree to the following terms of service: https://www.halfbrick.com/terms-of-service