If you encounter a bug or issue in the game, we appreciate your feedback and are here to help you resolve the problem. You can start a conversation with our support team by simply clicking on the Halfbrick+ icon located in the top right corner of the home screen and then tapping on the 'Customer Support' button. This will open our help center page; please scroll to the bottom to initiate the chat!
When reporting a bug, please ensure you provide as much relevant information as possible. Please include the following details to help us reproduce and identify the cause of the issues you're encountering:
- Which game are your having trouble with?
- What issue did you face?
- When did you start facing this issue?
- Is the problem occurring consistently, or does it happen on and off?
- What solutions have you tried on your own?
- If you have a screenshot or video that can help illustrate the issue you're facing, please send it over so we can have a better understanding of the situation.