What happened to my old Jetpack Joyride account progress?

Initially, Jetpack Joyride utilized Bricknet, Halfbrick's proprietary server, for storing game data. In 2015, we introduced integration with Facebook and Google, enabling players to save their progress online, enjoy cross-device gameplay, and compete against friends on different platforms. During that time, Google Play Games and Game Center were primarily utilized for tracking achievements and scores, which were kept separate from the core game data. In approximately 2020, we transitioned from the previous save system to the current one, leveraging Google Play Games for Android users and iCloud for Apple users.

Can I retrieve my old account progress?

It's important to note that if you did not have a backed-up Halfbrick Cloud account connected to Facebook or Google during migration from the old save system to Google Play Games or iCloud, then it would not have transferred, and there is no option to retrieve the account using an old login. The backup from Google Play Games or iCloud will automatically be used instead.

What should I do if I lost my progress?

In such cases, we recommend reaching out to our dedicated customer support team for further assistance. Before contacting them, please take a moment to review the following information:

If you were previously connected through Facebook, we have a potential workaround that has proven successful for some users. By providing our customer support team with a copy of the User ID from your Facebook settings, they can attempt to manually transfer specific data such as in-app purchases, inventory, and currency. To do this, please follow these steps: Go to Facebook settings > Apps and Websites > Logged in With Facebook > Jetpack Joyride > Learn More > Get help using Jetpack Joyride. Share the User ID that appears there with our customer support team.

If you have never connected to Facebook, rest assured that we can still provide assistance. Please promptly contact our customer support team through the in-game chat feature.

What if I'm missing in-app purchases as well?

If you're also missing in-app purchases, we will gladly credit your account back with them. All we'll need is your purchase order receipts before you contact the team. Here's how to find them:

For Android: Just send through a screenshot of the transaction in the purchase list in the Google Play Store and include the purchase order number, which should look something like "GPA.0000-0000-00000".

For iOS: Just send through screenshots of your purchase receipts from your Apple iTunes Store account.

How can I get help to restore my progress?

We are dedicated to resolving any issues you may encounter and restoring your game progress. Please don't hesitate to contact our customer support team for prompt assistance.