What's the issue?

We are currently experiencing a technical difficulty that is impacting our customer support's ability to manually restore accounts, specifically for Android users. This has resulted in a temporary limitation on our access to the essential data needed for full account support.

What are we doing about it?

Our dedicated team is conducting an in-depth investigation to determine the root cause and is actively working on a resolution. We are aiming to release a fix as swiftly as possible and will keep you updated on our progress.

What can you do in the meantime?

In the interim, we suggest using the "Restore Purchases" feature within the app to retrieve any in-app purchases that may not be showing up.

What if the issue persists after the update?

Once the anticipated update is released, if you continue to face any issues, please do not hesitate to reach out to our support team for assistance.

We extend our sincerest apologies for the inconvenience this issue may have caused. We ask for your patience and understanding while we work to resolve this matter.